For every F1 Experiences Ticket you purchased, you are entitled to one free-gift.
Each ticket has its own redeemable code. If you have multiple tickets you will need to checkout once per redeemable code.
When you have checked out with your first order, please close the tab and return to the email and click on your next link.
Our list of gifts often varies from race to race, and we try to be as consistent as possible and cater to all fans where we can.
Unfortunately we rarely have race specific options.
We are incredibly sorry that you are having issues whilst checking out.
We want to get you your gift and this issue fixed as quickly as possible.
Please get in contact by emailing info@mementoexclusives.com and quote "Redemption Error" in the subject line.
To help us place your order swiftly, please include the name you used to order your F1 Experiences Ticket, the Redemption code (or codes if you have multiple left to redeem) and the item (or items) you would like. If you have never redeemed a gift with us before, we also need your full address and mobile number.
To help us fix the issue going forward, we need to know your Redemption Code, what the error message was (screenshots are great), the device you were using (e.g. iPhone, HP Laptop etc.) and the browser you were using (e.g. Google Chrome, Firefox etc.)
Unfortunately this is inadvisable. We ship our gifts from the UK and primarily use DHL & FedEx and we cannot guarantee that your gift will be delivered in time. It is best to order to your home address as most gifts have a dispatch time of 4-8 weeks.
If you decide that you'd like a different product before it is delivered - that is not a problem and one of our customer services team would be more than happy to help.
Please use the contact page and one of our team will be in contact.
Most certainly! As long as you haven't received an email to tell you the item has been dispatched there is still time to change your delivery address.
Please email info@mementoexclusives.com and quote your order number and "Address Change" in the subject line - our customer services team will be more than happy to help you out!
We apologise that your item has not yet arrived. First, please check the dispatch time on the product page and check it against the order date. Some of our items have a lead-time as high as 8 weeks.
If you have been waiting even longer that the lead time advertised then please get in contact with our Customer Services team via email and quote your order number and "Item not arrived" in the subject line. Our team will be more than happy to investigate any delays and be as candid as possible in communication with you.
First of all, we offer our sincerest apologies. We do make sure that each gift is checked before it is dispatched and we take every precaution to ensure that they are transported safely - but sometimes these things happen. If your item does unfortunately arrive broken, please email info@mementoexclusives.com with your order number and "Damaged Item" in the subject line, a brief explanation and a picture of the item. We will be more than happy to replace the item free of charge. If the item is out of stock, then we hope we can find something that will be equally satisfactory.
We have a 28-day return policy. If we receive your return and it isn’t within our policy, We will either send this back out to you or in some cases, we will be in contact to offer a credit voucher instead of a refund to your original method of payment.