Refund policy

All orders placed on this website are subject to our Privacy Policy and Returns Policy. If your order has been shipped, but you have not received your order, it is your responsibility to notify our customer services team via telephone, in writing or email info@f1authentics.com within 10 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company.

You must inspect the goods on delivery or collection. If you identify any postal damages or shortages, you must inform us in writing by telephone or email within 72 hours of the goods being delivered.

We hope that you are delighted with everything you receive from us.

We also understand that there will be times you need to return items.

You may return goods within 14 days of the item being signed as delivered, or the delivery being confirmed by the courier for a full refund - you will need to pay the cost of returning the items.

Upon inspection we will as appropriate repair, exchange or refund the goods or part of them.

Any orders placed between 1st December and 25th December benefit from our extended return policy and can be returned up until January 10th for a full refund/repair or replacement. All other terms apply.

Please Note: We are unable to offer refunds or exchanges for personalised items, unless faulty.

We will be under no liability or further obligation in relation to the goods if:

• You fail to provide notice as set above, and/or
• You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or
• A defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or
• A defect arises from normal wear and tear

How to return your order

It is your responsibility to ensure that all returns are packaged securely to prevent any damage in transit whilst being returned back to us and where possible in the original packaging.

We will not accept any responsibility for any loss/damage or breakages in addition to your original fault during transit of the return. We ask that you raise this independently with the courier company and will assist with any photographic evidence as required.

We always recommend that you send recorded delivery and inform us of the tracking number.

Memento Exclusives
The Lodge,
Clarke’s Lodge,
Kislingbury Road,
Bugbrooke
NN7 3SB
United Kingdom

Telephone: 01327 831536
Email: orders@f1authentics.com